Improving Patient Care

Doctors nowadays feel more threatened than they did even just a few decades ago. The cost of technology, malpractice insurance and lawsuits, and health insurance pressures can easily dissuade even the most prominent physician. ReactDx is a strong supporter of proactive technology in the form of our ECG monitors to enhance patient health. The same proactive approach can surely improve patient care in your office.

Patients generally see a physician when they have more than one symptom or problem. Statistically speaking, patients tell their physicians their main complaint not first, but likely as a second or third listed problem. Unfortunately, physicians tend to interrupt or curtail comments, and it’s very likely the second (or third) point is left unreported. 80% of patients believe their physicians do not have time to listen to them. And, quite often, doctors agree; they are under time constraints to see a patient every 15 minutes. And therein lies the rub.

With only a limited amount of time to scan a patient’s records, listen to their concerns, perform a physical examination, recommend a plan of care, and write prescriptions, the allocated amount of time to listen has ended. In an effort to squeeze every minute of service from the physician, the quickest curative is to listen less or to expedite the patient’s speech. This leaves both the patient and doctor unfulfilled. Likewise, patients are learning that doctors are rushed, so they tend not to bother them by voicing minor ailments. However, these minor ailments can quickly point to a more complete diagnosis of disease, meaning doctors are often misdirected in their assessments.

When a physician takes an additional few minutes to stop talking and begin listening, amazing things can happen. A level of trust develops, and patients begin to open up, explaining symptoms and asking intriguing questions. Eye contact (without glancing at tablets or phones) ensures that the patient understands the physician’s level of communication engagement, and patients relax in a flood of relief. Doctors can easily begin the conversation by asking why the patient is in the office, and when the patient answers, the doctor follows up with, “What else?” After this question, stop talking for at least ten seconds, even if the patient does not respond. Oftentimes, it takes a while for the patient to formulate an answer they believe is intelligent enough for their physician to hear. Other times, the patient may be embarrassed to bring up symptoms he or she believes are not proper conversation material. Count to ten. Lean forward slightly toward your patient to show that you honestly want to know. And listen.

Treating your patients with this level of respect leads to greater long-term relationships. The simple act of listening – taking a few more minutes for each patient – can result in an abundance of referrals from satisfied patients. For more information on proactive patient care, read the latest ReactDx blogs from the ECG monitor specialists, or call us at 800-23-HEART.

Jodi is a seasoned Human Resources professional who thrives on change and transformation. She fell in love with Human Resources when she attended Penn State University for graduate school in Public Administration with a curriculum that emphasized Human Resources. After earning her Master’s degree she began her career in the manufacturing industry in Talent Acquisition and was eventually assigned the overall HR Management responsibility of three divisions which included collective bargaining. Ultimately, she made her way to transitioning a new division of a Fortune 100 company under the corporate model as well as developing and executing Human Resources policies and procedures across a broad range of functional disciplines. At the next juncture of her career, she was tapped on the shoulder by former Executives that she previously worked with to join in on an exciting start-up. Today, Jodi is the Vice President of Talent Relations and Development for Medicomp Inc dba ReactDx and is responsible for managing the strategic Human Resources function which includes mergers and acquisitions for this rapidly expanding company.

Jodi and her husband enjoy landscaping, finding new restaurants and traveling whenever life gives them the opportunity.

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    On: all lights. Off: no light. Monitoring - Good: green light. Symptom press: green light, sound. Check Pendant: blue light. Check Battery: red light, sound.
    Do: wear always, fully insert in cradle, turn off to charge, dry, key near handset, return promptly. Don't: discard pendant, submerge, move patch