How Staff Morale Affects Patients

Your life revolves around your practice. You come into the office and spend the majority of your day reviewing charts and seeing patients. To you, everything seems perfect, but your Yelp reviews may not be reflecting as positively as you had hoped. You think back on your patient conversations and realize patients may not be disgruntled because of your attitude; instead, they may have been treated unfavorably by your staff. ReactDx understands the importance of office morale and how it can positively — or negatively — affect patients. 

Treat With Respect

Your patients interact with staff members for the majority of their visit, making them one of the best assets of your practice. If the phone representative, receptionist, office manager, nurse, or PA has an off day or gives the impression that the patient is not the first priority, the entire visit may be negative for that patient. That patient’s behavior toward another staff member can upset that person who, in turn, can be rude to another patient. Encourage your staff to treat each patient with respect, no matter what the attitude of a co-worker or a patient, to encourage a positive experience for every patient.

Optimize Workflow

The expenses of running a business are often overwhelming. Add to that the current nursing shortage and it’s no wonder morale is low; excess patients and too few employees lead to harried staff and the likelihood that nerves will be frayed. Optimize workflow by computerizing patient records or changing the physical flow of staff and patients throughout the office to save a few precious minutes per patient.

Tailor Your Office to Your Needs

Take advantage of predictive analytics to determine your high-demand times and staff accordingly. If Monday mornings are significantly busier due to last minute emergency visits, hire a part-time worker to relieve the patient load. On the same note, if reports are due at the end of the month, ensure enough staff has time to complete the reports instead of expecting them to complete the reports during normal work hours. Predictive analytics can easily shine light on scheduling three to four months into the future. Anticipating and planning to eliminate short staffing situations greatly improves morale since it is the ultimate concern among nurses according to an AMN Healthcare and Avantas survey. Predictive analytics improves staff satisfaction, reduces the necessity of hiring short-term nurses, improves employee retention, and positively impacts labor costs.

Be the change in your office by treating your employees with respect. Reward them with kindness and open communication, and you may just notice a happier staff — and happier patients. Learn more about ReactDx’s event monitors by calling 800-23-HEART or contacting us online.

Jodi is a seasoned Human Resources professional who thrives on change and transformation. She fell in love with Human Resources when she attended Penn State University for graduate school in Public Administration with a curriculum that emphasized Human Resources. After earning her Master’s degree she began her career in the manufacturing industry in Talent Acquisition and was eventually assigned the overall HR Management responsibility of three divisions which included collective bargaining. Ultimately, she made her way to transitioning a new division of a Fortune 100 company under the corporate model as well as developing and executing Human Resources policies and procedures across a broad range of functional disciplines. At the next juncture of her career, she was tapped on the shoulder by former Executives that she previously worked with to join in on an exciting start-up. Today, Jodi is the Vice President of Talent Relations and Development for Medicomp Inc dba ReactDx and is responsible for managing the strategic Human Resources function which includes mergers and acquisitions for this rapidly expanding company.

Jodi and her husband enjoy landscaping, finding new restaurants and traveling whenever life gives them the opportunity.

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