Handling Stubborn Patients

Although caring for patients and helping them reach their optimal health is rewarding, there are times when physicians will have to practice extra patience with clients who can be stubborn. ReactDx, innovators of first-rate Holter Monitoring equipment, discusses a few strategies doctors can implement to get patients onboard and more proactive in their treatment plan.

  1. Explain the Diagnosis and Treatment Plan in Detail

In some cases, a patient doesn’t comply because they don’t fully understand the situation. If the individual’s diagnosis is serious, take the time to convey this to the patient. Next, discuss the treatment plan in detail, going over what the end goals are so the patient knows what he or she is working toward.

  1. Recruit Another Individual to Help

Not all personalities gel, so it may be a good idea to call a nurse or an assistant into the room to help you explain any recommended tests or test results to the patient. It may also be helpful if you ask the patient to bring a friend or family member with them so that they can assist you in relaying information to the patient in a way that will be well received.

  1. Give the Patient a Choice

Whenever possible, give the patient a choice as to which direction they’d like to go with their care. Having a choice gives the patient a feeling that they are in control, which will make them more receptive and less stubborn.

  1. Arrange for a Second Opinion

If you still can’t get the patient to comply with your recommendations, arrange for a second opinion. Once the individual hears the same diagnosis and treatment options from another doctor, they may realize you had their best interests in mind and be more open to treatment.

  1. Consider Non-Deliberate Reasons for the Non-Compliance

Of course, you’ll also want to find out if the patient is being non-compliant simply because their insurance won’t pay for the medication you’re prescribing, or because they are having trouble remembering the regimen. The remedy may be something as simple as changing the brand of medication or looking into a home nurse that could assist the patient with taking his or her medication.

Cardiologists will love ReactDx’s state-of-the-art Holter Monitoring equipment, which is an excellent tool for determining a patient’s overall heart health. Patients can use the device in the comfort of their own homes, increasing the chances that they will be compliant with the recommendation. Visit ReactDx’s  News & Updates page for more advice on how to better interact with patients or give them a call at 800-234-3278.  

Jodi is a seasoned Human Resources professional who thrives on change and transformation. She fell in love with Human Resources when she attended Penn State University for graduate school in Public Administration with a curriculum that emphasized Human Resources. After earning her Master’s degree she began her career in the manufacturing industry in Talent Acquisition and was eventually assigned the overall HR Management responsibility of three divisions which included collective bargaining. Ultimately, she made her way to transitioning a new division of a Fortune 100 company under the corporate model as well as developing and executing Human Resources policies and procedures across a broad range of functional disciplines. At the next juncture of her career, she was tapped on the shoulder by former Executives that she previously worked with to join in on an exciting start-up. Today, Jodi is the Vice President of Talent Relations and Development for Medicomp Inc dba ReactDx and is responsible for managing the strategic Human Resources function which includes mergers and acquisitions for this rapidly expanding company.

Jodi and her husband enjoy landscaping, finding new restaurants and traveling whenever life gives them the opportunity.

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