Boosting Medical Practice Morale

The attitude of the personnel in your office can affect your environment. When your receptionist and technicians are happy to be working, it often cheers your customers. The ECG monitor team at ReactDx has learned that happy, outgoing employees can boost revenue growth by 20%. With this in mind, these ideas can definitely create a happy and healthy work environment.

  • Give thanks: Employees enjoy hearing praise! Recall a customer acknowledgment at a meeting, surprise employees with a treat, or simply write a quick note thanking your team for being spectacular. Take advantage of social media and share publicly how much your personnel mean to you.
  • Set goals: Create entertaining team and individual goals, such as “make 3 customers smile in a row”, or “Answer the phone with a smile in your voice for an hour.” While these are short-term goals, they can physically change your team’s attitude, and a stilted smile can easily become genuine. Group goals are also fantastic tools, and rewarding achievements with a take-out meal or small gift is always appreciated.
  • Empowerment: You hired your team because you believed they were the best. Prove it by giving them leeway with small decisions. Your patients will be pleased when problems are quickly solved and your team will feel you have faith in them. This no-cost solution is win-win-win: you, the customer, and your employees will all benefit.
  • Improve add-ons: Many health clubs or gyms offer group discounts. Offering to pay for a membership either in full or in part will motivate your staff to improve their health, which will spill over into how they feel about themselves and others. You can also ease weekly or monthly meetings with breakfast, lunch, or snacks. Something as simple as stocking the refrigerator with bottled water or unlimited coffee in the break room can boost morale.
  • Build a team: Your employees need to work together seamlessly. Team building exercises can help your group coalesce, and the possibilities to bring everyone together are endless. Spend an afternoon at a soup kitchen, volunteer at an animal shelter, participate in a 5K race, or find a painting class to produce works of art. Building memories of positive events will sharpen the image of a “team.”

Improvements in morale are easy to undertake. Start the trend towards positive teamwork with help from your ECG monitor specialists at ReactDx. Look for more positive trends on ReactDx’s blog, and call 800-23-HEART to speak with one of our team members.

Jodi is a seasoned Human Resources professional who thrives on change and transformation. She fell in love with Human Resources when she attended Penn State University for graduate school in Public Administration with a curriculum that emphasized Human Resources. After earning her Master’s degree she began her career in the manufacturing industry in Talent Acquisition and was eventually assigned the overall HR Management responsibility of three divisions which included collective bargaining. Ultimately, she made her way to transitioning a new division of a Fortune 100 company under the corporate model as well as developing and executing Human Resources policies and procedures across a broad range of functional disciplines. At the next juncture of her career, she was tapped on the shoulder by former Executives that she previously worked with to join in on an exciting start-up. Today, Jodi is the Vice President of Talent Relations and Development for Medicomp Inc dba ReactDx and is responsible for managing the strategic Human Resources function which includes mergers and acquisitions for this rapidly expanding company.

Jodi and her husband enjoy landscaping, finding new restaurants and traveling whenever life gives them the opportunity.

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